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ach44 collects and uses your personal data only to run your account, process transactions through supported payment rails like bKash and Upay, and keep your session secure. Access to this platform and the rights described here depend on your local law and eligible region.
This policy describes how we collect, use, store and protect information when you open an account and interact with our platform. The data we collect falls into three categories: information you give us directly when registering or updating your profile; transaction data generated when you fund your account through bKash, Upay or other supported payment channels; and technical data such as device type, browser session identifiers and IP address that our systems log automatically. We use this information to verify your account, process deposits and withdrawals, detect unusual activity, and respond to support requests. We do not sell your personal data to third parties. Where we share data with payment processors or identity verification services, we do so only to the extent needed to complete the transaction or comply with applicable requirements. Retention periods vary by data type. Transaction records are kept for as long as required under applicable financial regulations. Account profile data is held while your account remains active and for a defined period after closure. You may request a summary of what we hold at any time through the support routes listed on this page. Availability of this platform and the rights described in this policy depend on your local law and the eligible regions we serve.
Understanding exactly what falls inside and outside this policy helps you know which protections apply to your account activity and which are governed by separate terms or third-party rules.
All data collected when you register, log in, update your profile or change your password falls fully within this policy. We control how that information is stored, who can access it and how long it is retained.
Deposits and withdrawals processed through bKash or Upay involve data shared with those payment providers. Our policy covers what we receive and store; the payment provider's own privacy terms govern what they collect on their side.
Browsing data, session cookies and device identifiers collected while you navigate the lobby or game pages are covered here. You can review cookie settings through your browser; we do not use tracking cookies for advertising outside the platform.
Links to external sites, game studios such as Pragmatic Play or Habanero, and any third-party tools operate under their own privacy policies. We are not responsible for data practices on pages or services outside ach44.
You have practical choices about the personal data we hold. The most direct route is your account settings page, where you can review the profile information on file, correct a name, phone number or email address, and update your preferred contact method. If you believe a record is inaccurate and cannot correct it through the account page, our support team can investigate and amend it on your behalf. You may also ask us what data we hold about you. Submit a data inquiry through the support chat or email route listed in the contact section below, and we will respond with a summary of the categories of data stored against your account. If you decide to close your account, you can request deletion of profile data that is not subject to a legal retention requirement. Transaction records tied to bKash or Upay deposits may need to be retained for a defined period under applicable financial rules, and we will explain that clearly when you make the request.
Open the account settings page while signed in to see the profile data currently on file, including contact details and linked payment methods.
Edit your name, email or phone number directly in account settings. For fields you cannot edit yourself, contact support with the correction and we will update it.
Send a data inquiry via support chat or email. We will confirm the categories of personal data held against your account and explain the retention period for each.
Submit a closure request through support. We will remove profile data not subject to a legal hold and confirm in writing what, if anything, must be retained and for how long.
If you have a question about how we handle your data, the fastest route is the live support chat available inside your signed-in account. For written inquiries or formal data requests, use the email contact published on the Contact page. We aim to acknowledge data-related requests promptly and will follow up with a substantive response as quickly as the nature of the request allows.
Available inside your signed-in account. Use this for quick questions about what data we hold or to flag an inaccuracy in your profile.
For formal data requests — summaries, corrections or deletion — use the email address published on our Contact page. Include your registered account email so we can locate your records.
Many data actions, including reviewing and correcting profile details, can be completed directly in account settings without contacting support.
We apply access controls so that only the systems and staff who need your data to operate your account can reach it. Passwords are stored in hashed form and are never visible to support staff. Session tokens expire after inactivity to reduce the risk of unauthorised access on shared devices.
Account profile data is held while your account is active and for a defined period after closure. Transaction records linked to bKash or Upay payments are retained as required by applicable financial regulations. We do not keep data longer than necessary.
We use session cookies to keep you signed in and to remember lobby preferences. We do not use third-party advertising trackers. You can clear cookies through your browser settings; doing so will sign you out of your current session.
Two-step verification is available in account settings and we recommend enabling it. If you notice activity you did not authorise, contact support immediately through the live chat inside your account so we can review and secure it.
When we make material changes to this policy, we will post a notice in the signed-in account area before the changes take effect. Continuing to use the platform after that date means you have seen the updated terms. You can always request the current version through support.
These questions cover what we collect, how long we keep it, and what you can do about it.
We collect the contact and identity details you enter during registration, transaction data from payment activity through bKash or Upay, and technical session data such as your device type and IP address. We collect only what is needed to run your account and process transactions.
We share data with payment processors like bKash and Upay only to complete your transactions, and with identity verification services only where required. We do not sell your personal data. Game studios such as Pragmatic Play or Habanero operate under their own policies for data generated inside their games.
Profile data is held while your account is active and for a set period after closure. Transaction records tied to bKash or Upay deposits are kept for as long as applicable financial regulations require. You can ask support for the specific retention period that applies to your account.
Sign in and open account settings to edit your contact details directly. If a field is locked and the information is wrong, contact support via live chat or email with the correct details and we will update the record after verifying your identity.
Yes. Send a data inquiry through support chat or the email address on our Contact page, using your registered account email. We will respond with a summary of the categories of data held and the applicable retention periods for each category.
We remove profile data that is not subject to a legal retention requirement. Transaction records linked to bKash or Upay payments may need to be kept for a defined period under financial regulations. We will confirm in writing exactly what is retained and for how long when we process your closure request.