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These terms set out the rules that govern your use of ach44 — your account, your transactions through bKash or Upay, and the content you access on this platform. Access and eligibility depend on your local law and the eligible regions we serve.
When you open an account on ach44, you enter into an agreement governed by these terms. They apply to every action you take on the platform — logging in, funding your account wallet via bKash or Upay, browsing the game lobby, and raising a support request. These terms do not override your local law; where local law in Bangladesh or your eligible region sets a stricter standard, that standard applies. We update these terms when our services change, and we notify you through your registered account before material changes take effect. Continued use of your account after a notified change means you accept the updated terms. If any section of these terms conflicts with applicable law in your region, that section is read down to the minimum extent necessary to comply — the rest of the terms remain in force. You are responsible for reading the version in effect at the time you use the platform. The current version is always available at this page. If you have questions about how a specific clause applies to your account or your bKash or Upay transactions, our support team can clarify through the published contact routes listed on this page.
Deposits and withdrawals processed through bKash are subject to both these terms and bKash's own service conditions. We record each transaction against your account wallet; check your account history for the details.
Upay funding follows the same account-wallet recording process. Transaction records are visible in your signed-in account area. Raise a query through support if a record does not match your expectation.
Your account wallet balance is held subject to these terms. We do not pay interest on wallet balances. Withdrawals are processed to the same payment method used for the deposit where technically possible.
Access to ach44 depends on whether your location falls within an eligible region under applicable law. We do not make representations about legality in jurisdictions we have not verified. Check your local law before registering.
These terms cover your registered account and the actions you take while signed in. Understanding the boundary helps you know where to direct questions and what protections apply to each part of your experience.
Your login credentials, account settings, wallet balance, and transaction history are fully within scope. These terms govern how we store, display, and let you manage that information.
Payments made through bKash or Upay into your account wallet, and withdrawals back to those methods, are covered. The terms set out how disputes about transactions are handled through our support routes.
Game content supplied by studios available in the lobby — including titles from Pragmatic Play, Habanero, and CQ9 — is within scope for access rules. We do not warrant uninterrupted availability of any specific title.
bKash and Upay operate under their own terms. External links from this platform lead to services we do not control. These terms do not extend to third-party sites, apps, or payment processors beyond the transaction record in your account.
You have concrete options available to you as an account holder. You can review your full transaction history at any time from the signed-in account area — every bKash and Upay deposit and withdrawal is logged there with a timestamp and reference. If a record looks incorrect, you can raise a correction request through the support routes published on this page; our team will check the transaction log and respond through the same channel. You can update your account details — including your registered mobile number and preferred payment method — from the account settings page while signed in. If you want to close your account, submit a written request through the support contact form; we will confirm receipt and process the closure in line with these terms. Where these terms give us discretion, you can ask us to explain how we applied that discretion to your account by contacting support.
Open the account history section while signed in to see every transaction, login event, and account change. Records are available for the retention period stated in our data handling section below.
Update your registered mobile number, email, or payment method from account settings. If a field is locked, contact support with your account reference and the correction you need.
Use the published support contact form to ask about any clause in these terms or how it applies to a specific transaction. Reference your account ID and the relevant transaction number where possible.
Submit a closure request through the support form. We will confirm receipt, process any outstanding wallet balance to your registered payment method, and close the account within the period stated in our response.
If a clause in these terms raises a question about your account or a transaction, use the contact routes below. We do not publish operating hours we cannot verify, but each route is monitored and responses are sent to your registered contact.
Submit a written query through the contact form on the support page. Include your account reference and the specific clause or transaction you are asking about.
Send your question to the support email address published on the contact page. Use your registered email address so we can match your message to your account record.
Open the live chat widget from any signed-in page to ask a question about your account terms in real time. Have your account reference ready to speed up the response.
Your account data — including your registered details, wallet balance, and transaction history — is stored and processed in line with these terms and applicable data protection requirements. We retain transaction records for the period required by the applicable rules in your eligible region, after which records are deleted or anonymised. Cookies are used to keep your session active while you are signed in and to remember your account preferences; you can manage cookie settings from your browser. Account security is your shared responsibility: keep your login credentials private and notify support immediately if you suspect unauthorised access. We do not share your personal account data with third parties except where required to process a bKash or Upay transaction or where required by law.
Transaction records and account logs are kept for the period required under applicable rules in your eligible region. After that period, data is deleted or anonymised. You can request a copy of your records through the support form.
Session cookies keep you signed in and remember your account preferences. No third-party advertising cookies are set without your consent. Manage cookie preferences from your browser settings at any time.
Your password and any one-time codes sent to your registered mobile are your responsibility to keep private. If you believe your account has been accessed without your permission, contact support immediately using the published routes.
When we update these terms, we notify you through your registered account before the change takes effect. The updated version is published at this page. Contact support if you want to ask about a specific change before it applies.
Answers to the questions we hear most often about how these terms apply to your account.
Yes. Every bKash deposit into your account wallet is covered by these terms. The transaction is recorded in your account history with a reference number. If the record does not match your bKash statement, raise a query through the support form with both reference numbers.
Access depends on your local law and whether your location falls within an eligible region. We do not make legal determinations on your behalf. Check the applicable rules in your area before registering or funding your account.
Go to account settings while signed in and update the relevant field. If the field is locked — for example, your registered mobile number — contact support with your account reference and the correction you need. We will verify and update the record.
When you submit a closure request, we process any remaining wallet balance to your registered payment method — bKash or Upay — before closing the account. The timeline is confirmed in our response to your closure request.
We retain transaction records for the period required under applicable rules in your eligible region. You can request a copy of your records at any time through the support form before that retention period ends.
Use the support form or email route published on the contact page. Include your account reference, the clause you are asking about, and the specific transaction or decision involved. Our team will review the record and respond through your registered contact.